คำศัพท์ที่ใช้ใน Call Center



Page 1 : Abandoned Call / Contact - Available Time article
Page 2 : Average Delay to Abandon - Electronic Mail article
Page 3 : Erlang - Non-Contact article
Page 4 : Occupancy - Ring Delay article
Page 5 : Schedule - Virtual Call Center article
Page 6 : Voice Identification - Wrap-up Time article
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